Run ยท Managed IT
IT help your staff can actually reach
When a laptop will not start or email stops working, people need help quickly from someone who knows your setup. Our help desk fixes most issues remotely, arranges an engineer when it cannot, and keeps a record of everything.
What you get
Help for people and devices
Email, phone or WhatsApp
Staff contact the help desk the way they already communicate, and every request becomes a tracked ticket.
Remote fixes first
Secure remote sessions resolve most software, email and account problems without waiting for a visit.
On site when needed
Hardware faults, network problems and new office setups get an engineer on site, arranged under your plan.
Everyday equipment
Laptops, desktops, printers, phones, Wi-Fi and the accessories that slow a day down when they fail.
New starters and leavers
Accounts, devices and access prepared before the first day and removed on the last.
Tracked and reported
Every request logged, with a summary of what was asked, how long it took and what keeps coming back.
How it works
What happens when someone asks for help
Ask
Your staff member emails, calls or messages the help desk with the problem.
Triage
We log it, confirm how urgent it is and who is affected, and give them a reference.
Fix
An engineer connects remotely or arranges a visit, and keeps the person updated.
Close and learn
We confirm it is fixed, record the cause and flag repeating problems so they can be prevented.
Support options
Choose the level of help you need
Some organisations want a full managed service; others need a reliable help desk to call on. The help desk can grow into managed IT when you are ready.
Support plan
Regular help for a team
A monthly fee per user for help desk access, with agreed response times and cover hours.
- Help desk by email, phone or WhatsApp
- Remote support included
- On-site visits as agreed
Block of hours
Occasional needs
Prepaid support time for occasional problems and small jobs, used as you need it.
- No monthly commitment
- Remote or on-site work
- Clear record of hours used
Managed IT
Your whole IT environment
Full responsibility for your devices, accounts, network and backups, including prevention and planning.
- Everything in a support plan
- Monitoring and patching
- Planning and regular reviews
Questions
Frequently asked questions
What hours is the help desk available?
Cover hours are set in your plan, from business hours through to extended cover for critical systems. Requests that arrive outside your cover hours are logged and picked up first thing.
Can you support Macs as well as Windows?
Yes, along with Android and iPhone devices and the common business applications your staff use.
Do you supply hardware?
We can recommend, source and set up laptops, network equipment and accessories, and we will tell you when a repair is better value than a replacement.
What if we only need help occasionally?
A prepaid block of hours suits occasional needs. If you find you use it every month, a support plan is usually better value.
Related services
Often paired with
Tell us what you need
Share a few details and we will reply by email with questions, next steps and, where it helps, a short call.